---
title: "Coach"
description: "Change your agent by asking, and approve each change first."
source: https://hiy.ai/docs/coach
---

# Coach

**Coach** turns what you ask into one change to one setting of your agent. You see the change first, as the old value and the new one, and nothing happens until you apply it.

Coach is a **Preview** today. You can ask, and it shows the change it would make. **Apply** is switched off until Coach is live, and **Tell me when it's live** records that you want it.

## Where it is

| Where | What opens |
| --- | --- |
| An agent's page | **Test**, then **Coach** in the dock's switch. It works on every agent page, on a phone too. |
| [Home](/docs/overview) | **Ask Coach…** opens Coach for the agent you chose and sends your request. |
| Inbox, Insights, Knowledge and the other sections | The **Coach** button at the top right opens Coach for the current agent. |
| [Unanswered](/docs/unanswered) | **Fix with Coach**, under an open issue's plate, attaches that question. |

## What it changes

Six kinds of change, and only these:

- **Tone**, such as shorter answers or a friendlier greeting.
- **A rule**, such as never quoting prices.
- **Handover**, such as passing refund questions to a person.
- **A knowledge source**, such as your returns page.
- **An answer** to a question your agent couldn't answer.
- **What it says when it doesn't know**, such as offering your contact form.

A plain request outside these gets a line saying what Coach can do, with three examples to start from.

## The page chip and the starters

The chip under the first line says what Coach is looking at: **Page: Overview** (no page chip on a workspace page such as Inbox), or **Editing Handover** after you press a card while Coach is open, or the question you attached. The **×** on a card or question chip takes it off.

**Try one** lists three starters for the page. A starter fills the box; it never sends.

## The change

Each change shows the old value, the new one and why. **Apply** is off for now. **Try it** switches to Test and sends a question about it. Until Coach is live that shows the answer today, not after the change. **Decline** closes it. **Edit the wording** puts **Change it to:** in the box so you can say the new value yourself. While a change is open, the card it would change glows on the Overview.

When Coach is live it will be free for owners within a fair-use limit.