---
title: "Connect HubSpot"
description: "Send each new lead to HubSpot as a contact, with a note and a link to the chat."
source: https://hiy.ai/docs/connectors/hubspot
---

# Connect HubSpot

Sign in with HubSpot once for the whole workspace. Each new lead from your Support Agents then arrives in HubSpot as a contact, with a note that links to the chat.

**Note:** HubSpot opens to workspaces in turn. Until **Integrations** shows **Sign in with HubSpot**, these steps don't apply.

1. **Sign in with HubSpot** — Press **Sign in with HubSpot** in **Integrations**. You need a HubSpot Super Admin login.

2. **Pick your account and approve** — HubSpot asks which account to use and what hiy may do. hiy asks only to read and write contacts.

3. **Wait for a lead** — The card says **Connected as** your account, and **last sync** once a lead has arrived.

**Good to know:**

- A new lead creates the contact, or updates it when the email matches. A blank field never overwrites what you have in HubSpot.
- A lead with only a phone number is matched by phone first. If no contact has it, hiy creates one.
- One note per chat, with the summary and a link to the conversation. Sending the same lead again never adds a second note.
- If HubSpot can't take a lead, the card says why in a few words, and the **?** has the detail. hiy tries again for about a day.
- **Disconnect** stops sending and deletes hiy's access. To remove the app in HubSpot too, open **Settings › Integrations › Connected apps**.
- Deleting a person in hiy doesn't delete them in HubSpot: that record is yours.
- Leads from personal agents and Team Agents are not sent.

## Related

- [Integrations](/docs/connectors) — Connect your helpdesk and Stripe once, and let your agents use them.

- [Contacts](/docs/contacts) — Everyone who left their details with your agents, one row each.