---
title: "Connect Intercom"
description: "Open a ticket in Intercom whenever your agent hands a chat to a person."
source: https://hiy.ai/docs/connectors/intercom
---

# Connect Intercom

Connect Intercom once for the whole workspace. Your agent can then open a ticket each time it hands a chat to a person.

### Connect Intercom

1. **Copy an access token from Intercom** — In Intercom's Developer Hub, open your app (create one for your workspace if you have none), then go to **Configure › Authentication** and copy the access token. [Intercom's guide](https://developers.intercom.com/docs/build-an-integration/learn-more/authentication) has the detail.

2. **Paste the access token** — Press **Connect Intercom** in **Integrations** and paste it into **Access token**. hiy checks it before it saves. ![The Connect Intercom sheet with the Access token field](https://hiy.ai/docs-shots/connectors/intercom-connect.webp) *Integrations › Intercom*

3. **Turn on tickets for an agent** — Open the agent's **Settings › Handover** and switch on [**Ticket on handover**](/docs/handover#ticket-on-handover). ![The Handover group in an agent's Settings: When to hand over, Who it reaches, What it says while handing over, Safety, Ticket on handover and Team hours](https://hiy.ai/docs-shots/handover/settings.webp) *Agents › your agent › Settings › Handover*

**Tip:** Test only rehearses a handover, so no ticket opens there. Hand over a chat from your own site to see one.

**Good to know:**

- hiy checks the connection once a day. If Intercom stops accepting it, owners and admins get one email.
- **Reconnect** keeps each agent's ticket switch and your actions.
- The same connection can [import your help centre](/docs/help-centre).

## Related

- [Integrations](/docs/connectors) — Connect your helpdesk, Slack and Stripe once, and let your agents use them.

- [Handing over to a person](/docs/handover) — When your agent hands a chat to a person, who it reaches, and when it does so by itself.

- [Help centre import](/docs/help-centre) — Import the published articles of your Zendesk or Intercom help centre by section, with the connection you already have. Restricted articles stay for Team agents.