---
title: "If you're talking to a twin"
description: "What it is, what it isn't, and what happens to what you say."
source: https://hiy.ai/docs/for-visitors
---

# If you're talking to a twin

You've landed on someone's hiy. Here's what that means, in plain terms.

## It's an AI, and it says so

Every twin is labelled as an AI version of a real person. It's not them, and it can get things wrong. If something matters — money, health, a commitment — check with the person themselves.

## The "Verified" badge

Next to the "AI twin" label you'll often see a small **Verified** badge. It
means hiy has checked that this twin represents the person or thing named on the
page — its own creator — before letting it answer you. A twin can only ever be
made of yourself, or a product or organisation you own; the obvious case clears
automatically, and anything less clear-cut waits for a person before it can go
live. The badge is that check, shown where you decide whether to trust what you
read.

The check is tied to the **name** on the page. Rename a twin away from the name
that was checked and the badge goes — a clearance granted for one name isn't
handed to another by editing a field. The twin carries on answering; it stops
claiming hiy confirmed who it says it is.

## It answers from their material

The twin was trained on things that person actually made. When it answers with a citation, you can open it and read the passage it used — the whole passage, and where it came from a page on the web, a link straight to it. Anything you see in quotation marks is the creator's own writing: hiy also composes its own summary of their material to answer well, and that summary is never shown to you.

**When it says it doesn't know, that's honest:** their material doesn't cover it, and it isn't going to invent something to fill the space — and it shows you what it searched before saying so: your question, then any rewordings it tried. If the creator keeps their sources private you still see how many ways it looked, just not the wording.

If you ask something it can't answer, the question is passed to the creator. Asking is useful.

## What happens to what you type

- **Your conversation is stored** — It's visible to the creator — the whole exchange, not a summary — so they can see what people ask and improve the twin, and to colleagues they have invited into their organisation, who can read it but cannot change anything. If you leave contact details, they see that conversation alongside them. Don't share anything you wouldn't put in an email to them. What they can't see is you across visits: hiy keeps no identity between conversations, so two visits are two conversations and nothing joins them up. A site you're already signed in to can tell the agent a fact about you for one answer — your order number, say — and when that happens the answer itself says which facts the site told it. Nothing it was told is kept.

- **Refreshing won't lose your place** — The conversation stays put in that browser tab. Close the tab and it's gone from your side — so if you're on a shared or borrowed device, the next person can't scroll back through what you asked.

- **Twins ask for contact details by default, and creators can turn it off** — It's always optional, and the card can be dismissed without ending the conversation. If you do leave them, they go to that creator so they can reply — not to a marketing list.

- **You can say whether an answer helped** — The thumbs under a finished answer record exactly one thing — that verdict, against the twin. Not your question, not the answer it sat under, and nothing that ties it to you or to the rest of your conversation. One per answer, and the creator sees no display of them today.

- **We don't sell your data** — A creator's content trains only their own twin, never a shared model.

## The conversation takes the page, and gives it back

When you ask something, the conversation opens over the profile and fills the
screen rather than floating in a box on top of it. It is not a trap: the profile
underneath is still the page you came from, and **View profile** in the top
corner puts you back on it. That control is there at every screen size, it never
scrolls out of reach, and on a keyboard **Escape** does exactly the same thing.

**Your browser's back button also brings the profile back**, so on a phone the
swipe or gesture you would use anywhere else works here too — it returns you to
the profile rather than leaving the site. The one exception is when you arrived
by a link that opened the conversation for you: there was no profile behind it
to go back to, so back does what it always does on the first page you land on.
**View profile** still works either way.

If you're using a keyboard, opening the conversation takes you into it, and
closing it puts you back on whatever you opened it from — the question box, or
the suggested question you pressed.

Your conversation stays in that browser tab, so going back to the profile and
opening it again picks up where you left off — and a new question asked from
there carries on that same conversation rather than starting a fresh one.

## Booking a time without leaving the conversation

If the twin offers you a *Book a time* button, the scheduling page opens in a
sheet over the conversation rather than sending you somewhere else. That page
belongs to the scheduling service the creator uses — Cal.com or Calendly — and
hiy can't see anything you type into it.

**Closing it: the ✕ always works**, on a phone as well as a desktop. On a
phone it sits in the bar along the **bottom** of the sheet, where your thumb
already is; on a wider screen that bar is a title bar at the top and the ✕ is
in it. Tapping the dimmed area around the sheet closes it too — on a phone, tap
**above or below** it rather than the thin strip down either side, which is too
narrow for a fingertip to land in reliably.

**Escape closes it as well, up until you move into the booking form** — by
clicking a field, or just by pressing Tab, since the ✕ sits right before the
form and one Tab from it already puts you inside. From that point the form has
your keystrokes and hiy never sees them, so Escape has nothing to act on.

To get back to the ✕, hold Shift and press Tab. Each press moves you back one
place, and because the ✕ sits right before the form you reach it as soon as you
have come back past whatever you had gone into — one press if you were on the
first field, a few more if you were further down. Press Enter on it to close
the sheet. Or just tap the ✕, or tap the dimmed area above or below the sheet.

**While your keyboard is still in hiy's own chrome, Escape takes two presses
when a booking sheet is open** — the first closes the sheet, the second closes
what it was sitting on. In a chat bubble on someone's website the second press
closes the bubble; on a twin's own page it returns you to the profile. Once
you've moved into the booking form, the paragraph above is what applies: those
keystrokes go to the scheduling service and hiy never sees them, so there is
nothing left for a first press to close. The two-press behaviour is deliberate,
and it replaced a single press that closed both and took the conversation off
screen with it.

## If something's wrong

Every twin page has a **Report** link. Use it if a twin impersonates someone without permission, or is being used abusively. Twins are only allowed to represent the person who made them, and we review every report.