---
title: "Team roles"
description: "Owner, Admin and Member: who can change what."
source: https://hiy.ai/docs/roles
---

# Team roles

Everyone you invite is a Member, and you can make someone an Admin. Roles are rolling out to workspaces in turn.

## What each role can do

| | Owner | Admin | Member |
| --- | --- | --- | --- |
| Read and reply in the Inbox | Every agent | Every agent | The agents you pick |
| Handover emails | Yes | Yes, and each can switch them off | When a handover is assigned to them |
| Invite and remove people | Anyone but themselves | Members and pending invites | No |
| Change roles | Yes | No | No |
| Make someone the owner | Yes | No | No |
| Plan and billing | Yes | No | No |
| Delete an agent | Yes | No | No |

Each workspace has one Owner. Nobody can remove themselves, and the Owner can't be removed or changed to another role until someone else is made the owner.

## Change a role

1. **Open Workspace › Members** — Under **Team**. Each person who has signed in shows their role.

2. **Press the role** — Pick **Admin** or **Member**. It saves as you pick. An Admin opens every agent. Someone you make a Member again keeps every agent until you press **Limit**.

Only the Owner changes roles. An Admin sees the list and can invite people and remove Members. Making an Admin a Member, or removing anyone, also ends the API keys they created.

## Make someone the owner

1. **Make them an Admin first** — Only an Admin can become the owner. See above.

2. **Open ⋯ beside them, then Make owner** — It asks you to confirm, and says you become an admin. Press **Make owner**.

3. **Sign in again if asked** — For safety, handing a workspace over needs a sign-in within the last ten minutes. Press **Sign in again**, then try once more.

You become an Admin of the workspace and get a new, empty workspace of your own. The new Owner holds the plan, the billing and the agents.

**Good to know:**

- Sign in again first: you need to have signed in within the last ten minutes.
- They must already be an Admin.
- A public twin in the workspace stops it. Delete the public twin first.
- A billing account, or anything the new owner already has in a workspace of their own, also stop it. Talk to us and we'll move it with you.

## Related

- [Workspace settings](/docs/settings) — Where Members, billing and the rest of your workspace settings live.

- [Handing over to a person](/docs/handover) — Who a handover reaches, and what the visitor reads.