---
title: "How hiy is set up"
description: "The five questions asked when you make a twin, and how to change your mind."
source: https://hiy.ai/docs/setup
---

# How hiy is set up

Making a twin asks five questions. None of them is required, every one of them
can be changed afterwards, and one of them starts doing real work while you
answer the rest.

They are **answers, not settings you have to keep up to date**. Nothing is
copied or frozen: your dashboard, your empty screens and which surfaces appear
are worked out fresh from your answers each time a page loads. Change one and
the next page you open reflects it.

## The five questions

### 1. What are you building?

Your own public twin, a support twin for a product, or a team twin for
colleagues. This is the one answer that cannot be changed later from a
settings row — it decides the voice, how long answers may be, what the twin may
bring up, and who can reach it at all. If you want a different kind, make a
second twin; you can have more than one.

See [The three kinds of twin](/docs/your-twins) for what each one is for.

**Skip:** your own public twin.

### 2. What's its main job?

Leads and bookings, answering the repeats, or sharing what you know. The
options change slightly depending on what you're building.

This decides **which parts of your dashboard lead** — the order of the left-hand
rail and which cards come first on your Overview. Nothing is ever hidden by it:
every destination stays reachable whatever you answer, and a section you never
open quietly moves down rather than disappearing.

**Skip:** nothing is promoted, and your dashboard keeps the order it ships with.

### 3. Where does your knowledge live?

The one question you can give more than one answer to: your site or blog, a
YouTube channel, files on your computer, what an assistant already knows about
you, or lists of things.

**This one does real work.** Give an address for your site or your channel and
the import starts the moment you continue — while you answer the last two
questions. If you pick both, they are imported together as one batch and your
twin's answer index is rebuilt once at the end, not twice. It keeps going
whether or not you close the tab.

The other three can't be fetched from an address: files need uploading, an
assistant export is reviewed fact by fact before anything is saved, and a list
is rows you type. Pick them and the last screen takes you straight to where each
one is done.

See [Sources](/docs/sources) for every way to get material in, and
[ChatGPT, Claude or Gemini](/docs/from-your-assistant) for the assistant path.

**Skip:** nothing is imported now. You can add material any time from Knowledge.

### 4. Who talks to it, and roughly how many?

Nobody yet, a steady trickle, or plenty — plus the language you expect people to
write in.

It sets the tone your twin starts from, and it changes what your empty screens
say: if you've told us nobody has found you yet, an empty People list says so
rather than reading like something is broken.

**Skip:** your twin speaks plainly, in English, to whoever arrives.

### 5. Just you, or a team?

Answered once for your account, not per twin — two twins in one organisation
must not disagree about whether there is a team.

Saying there's a team turns on the invite surfaces. **Inviting a colleague gives
them reading, and only reading**: they can open the inbox and the conversations
behind it. Changing settings, publishing, wiring up a token and billing all stay
with you — there is no way to hand those over, by design. A team twin keeps no
per-person trail of colleagues, so it has no conversations for an invited
colleague to open at all.

**Skip:** just you. Team surfaces stay hidden until you say otherwise.

## Skipping is a real answer

Every question has a skip, and each skip says what happens instead. A skipped
question stores nothing at all — there is no record that you skipped it, and
nothing will nag you to come back and finish. The neutral default is simply what
happens, and it goes on happening until you answer.

## Where the answers live afterwards

**Voice & rules → How hiy is set up.** All five, with what each is currently
set to, each one changeable on its own. There's also a link there to run the
whole thing again — same questions, and it will start an import again if you
give it an address.

## What this is not

It is **not** a progress bar. The five questions are over in a minute; the
thing that tracks how far along your twin is — claim, source, test, teach,
publish, share — is the **Set it loose** panel on your Overview, and that works
from what has actually happened rather than from what you have answered. See
[Getting started](/docs/getting-started).

## Making a second twin

A second twin asks questions 2 to 4 only. What you're building was chosen when
you made it, and whether there's a team is an answer for your whole account
rather than for one twin.