---
title: "Support page"
description: "A whole help page on your own site, answered by your Support Agent."
source: https://hiy.ai/docs/support-page
---

# Support page

The Support page is a help page on your own website, at an address like `yoursite.com/help`. Visitors ask, see popular questions and search your help, and your Support Agent answers.

## Put it on your site

1. **Make an empty page** — Create a page on your site where help should live, such as `yoursite.com/help`. Its website must be on the agent's allowed websites, on **Bubble › Install**.

2. **Enter its address** — In **Channels › Web chat › Support page › Install**, type it under **Page address**. It saves when you press Enter or leave the field.

3. **Paste the snippet** — Under **Your snippet**, press **Copy snippet** and paste it into that empty page.

4. **Open it once** — The status turns **Live** after the first visit. **Check now** looks for the snippet on that page.

![The Support page's Install tab: Page address, Your snippet with Copy snippet, and the hiy.ai address as a private preview for your team](https://hiy.ai/docs-shots/support-page/install.webp)

*Channels › Web chat › Support page › Install*

## Who can open it

The Support page lets in the same visitors as your Bubble: set **Who can open it** on **Bubble › Install**. With **Signed-in users**, the snippet carries a token from your server, as the Bubble's does.

## Your agent's old address

Your Support Agent's hiy.ai address becomes a private preview for your team, marked **Preview**. Anyone else sees your Support page's address and a **Continue** button once you've saved it, and gets not found until then. If only signed-in users can open your agent, everyone else gets not found there. hiy stops listing the old address for search engines.

## Style the Support page

Its **Style** tab sets the page's colour, type, surface and corner, **Light or dark**, the greeting and starting questions, and the chat's placeholder, language and your privacy link. See [Style](/docs/style).

**Good to know:**

- The Support page is for Support Agents, and is part of the new Channels layout, rolling out to workspaces in turn.
- Each agent has one Support page. Visitors are sent only to an address you saved, on one of your allowed websites.
- The credit shows at the foot of the page unless your plan removes it. See [The hiy.ai credit](/docs/attribution).

## Related

- [Web chat](/docs/web-chat) — Put your agent on your website as a Bubble, a Bar or a Support page.

- [Bubble](/docs/bubble) — A chat button in the corner of your site that opens a panel.

- [Support Agents](/docs/support-agents) — An agent for your product, inside your own site, with Inbox handover.

- [Embedding](/docs/embed) — The snippet, sizing, allowed websites, and tokens from your own server.