Deleting an agent

You can delete any one of your agents on its own — your public twin included, and each of your Support and Team Agents. Deleting one never touches the others, and it never touches your account.

Where the button is#

Two places, and both name the agent you are about to delete:

• On the agent itself — open it, go to Profile, and the danger zone at the bottom reads Delete <your agent's name>.
• In Settings → Data & privacy — one row per agent, so you can clear several without opening each one.

Both do exactly the same thing. There is no "delete my twin" button any more: every control names which agent it means.

What it takes#

Before you confirm, hiy shows you what this particular agent holds:

• Its conversations. Every chat it has had, and the messages in them.
• Its leads. Everyone who left their details with it.
• Its answer index. What it had learned to answer from.
• Its sources, split in two — see below.

Sources: what goes, and what stays#

This is the part worth reading before you press anything.

A source that only this agent uses is deleted with it. Nothing else drew on it, so there is nothing to keep.

A source that another agent also uses stays. It moves into your Knowledge Hub and the other agents carry on drawing on it exactly as before — deleting one agent must never quietly take material out of another. The confirmation lists those sources by name and says which agents keep them.

A source you had already removed goes with the agent, whichever agents were subscribed to it. You had asked for it to go; deleting the agent it lived on does not bring it back.

Your hiy.ai address is kept for you, for 90 days#

An agent that has been shared or embedded lives at an address other people have linked to. When you delete the agent, hiy holds that address for your account for 90 days: nobody else can claim hiy.ai/<name> in that time, and you can use it again yourself whenever you like — for a new agent, or for the same one rebuilt. Typing it into the create screen just works; it is only other people who are turned away.

After 90 days the hold lapses on its own and the name goes back into circulation, first come first served. That is deliberate: a hold that never ended would take a name out of use for ever, including after the account that gave it up no longer exists.

Seeing and releasing what you hold#

Settings → Data & privacy → Addresses you're holding lists every address you have on hold and how many days each one has left, with a Release beside it.

Releasing is immediate and it is not a way of getting the name back: it makes the address available to anyone, and whoever claims it first gets it — you, if you are quick, or a stranger. Anything still linking to it could end up somewhere else. If you are not sure, do nothing: the hold ends by itself.

It is immediate, and it is final#

There is no grace period and nothing kept in the background. To make that hard to do by accident, the confirmation asks you to type the agent's own name — not the word "delete", which would only prove you meant to delete something.

Once it is gone we cannot restore it, and neither can you. If you want a copy of anything first, take one from Settings → Data & privacy → Export my data before you delete.

Deleting your whole account#

That is a different control, in Settings → Account, and it removes every agent, every source and the account itself. See Privacy for what we keep and for how long.

Your addresses are held the same way, and for the same reason: deleting your account puts every hiy.ai/<name> it was publishing at on hold for 90 days, so a link or an embed pointing at one cannot be picked up by somebody else the same afternoon. With the account gone there is nobody left to claim them back, so those holds simply lapse and the names return to circulation.