Answers from your docs.
With the passage attached, so a customer can check it without asking you.
Ask the live oneAnswer every customer question.
Know when to bring a person in.
For product teams: hiy.ai turns your docs into a Support Agent that answers with the source attached, admits what it doesn't know, and hands the question to your team.
Start from your docs. No setup call.
Says so when it doesn’t know.
No guessing in your name. When the docs run out, the agent admits it and offers a person.
How gaps workThe question reaches your team.
The unanswered question and the address they left land in your Inbox.
What lands in your InboxTrust is not a footer link. It is the interface.
The important boundaries are visible at the moment they matter: what the agent used, where it stopped, and what your team can do next.
Read hiy's trust boundaries- Source
- Grounded answers show the passage behind them. Inspect the rule
- Gap
- When the material runs out, the agent says so. Inspect the rule
- Handoff
- The unanswered question and conversation reach your Inbox. Inspect the rule
- Label
- AI disclosure and the report link stay visible. Inspect the rule
Building for your own expertise? The original hiy is still here.
Coaches, consultants and experts can turn their writing into an AI twin in their own voice. Same source-first promise; a different audience and a public page at hiy.ai/you.
Free forever. No card, no setup call.
Answer it once, for everyone.
In your voice, with the source attached.
See it cite a sourceSee what they’re really asking.
The topics they repeat — and the gaps you haven’t filled.
See what lands in your inboxIt shows up where they are.
One account — a twin for you, your product, your team.
See all threeHere for your product's support? Meet the Support Agent
Who asked you to follow up, who opened your booking link.
The people who left an email, asked for a call, or clicked through to book — then the questions they repeated and the ones still waiting for you. Delivered daily, weekly, or never; a quiet week says so plainly instead of padding itself out, and you can preview your own before you turn it on.
What gets reportedhiy.aiyour weekly summary
Someone asked you to follow up this week
Most asked
- What does working with you actually look like?
- How long does a project usually take?
- Do you work with people outside the UK?
Waiting for you to answer
- Can you take on anything in March?
- Do you have a student rate?
Off, daily, or weekly — the email links back to the setting.
example
Here's a live one. Ask it anything.
Demo Sam is a made-up career coach with a real twin — same engine and same rules as every hiy, and the persona is the only invented part. Ask what a session costs and watch the source arrive with the answer; ask something he has never written about and watch him say so.
Hi, I'm Demo Sam's twin — a fictional career coach, here so you can see how a hiy answers. Ask me about offers, interviews, or what I'd charge.
When it knows, it shows its work.
You can check it without leaving the conversation. The quotation behind a sentence is lifted out and held up beside it — which is the whole of what inspection means here.
How should I price my first package?
Price the outcome and the access, not a tally of your hours. Start with the smallest version that still delivers the full result.
Source: Pricing 101 — field guide
example
“A useful first package is narrow enough to explain in one sentence, complete enough to create the promised outcome, and priced around the value of that change.”
When it doesn't, it says so.
No guessing in your name — and it shows you the searches it ran before admitting the gap. The question queues for you instead of becoming a plausible answer nobody wrote.
Do you offer a money-back guarantee?
Not in the source material
I don't have the creator's guarantee policy in my knowledge yet.
The question is queued for the creator to answer, not guessed on their behalf.
- Do you offer a money-back guarantee?your question, as you asked it
- refund policy, guarantee, terms of engagementmy own wording
- what happens if the work doesn’t landmy own wording
example
Creator correction learned
“I do not offer a blanket guarantee. I agree on a clear outcome and checkpoints before the work begins.”
Saved as a creator correction and used ahead of older source material.
You answer once. Everyone after gets it.
Your reply becomes part of what the twin knows — cited, in your voice, and used ahead of older material. The receipt above is the whole mechanism: one sentence from you, and the gap it answers is closed for every visitor after.
Learned
How corrections are usedWhen it acts, it says so.
When an answer needs something from another system, it says so — what it did, and how it ended, including when nothing came back to confirm it.
What an action can doCan someone look at order 4471?
I've sent the order number and what you told me to the team. Nothing came back to confirm it, so it's worth checking before you send it again.
- Send these order details to the support …Sent, but never confirmed. It may or may not have been created.
From the site you're on:customer_account_identi…, subscription_plan_tier_…, billing_region_country_…, support_entitlement_lev…, last_order_reference_nu…, warranty_expiry_date_va…
example
It answers from your exact rows.
Services, open roles, products, known issues — kept as lists with fields you define. Your twin looks them up and quotes the row, never its memory of the row, so the price it names is the price. A list can refill itself from a JSON or CSV feed on a schedule.
How lists work
One line of script, and it's on your site.
Your hiy.ai page is the home; your own site gets the same twin with one line. Inline on the page or a floating bubble in the corner — same snippet either way, and it loads nothing until someone opens it.
<script src="https://hiy.ai/embed.js" data-twin="you" data-mode="bubble"></script>One place to run all of it.
Conversations arrive, questions queue for you, people wait for a reply — and your twin tells you what to do next.
The dashboard itself — a demo account showing the loop: recent conversations and the one question waiting to be taught.
Three doors, one twin behind them.
Nothing behind the door changes — same material, same twin. What changes is who is let through, and that one difference is what makes them three products rather than three themes.
Support Agent
Your product's docs, answering on your own site — reachable only with a token your app signs.
Explore supportOne account carries all three. Compare them
Your customers are asking.
Let hiy answer.
Give your product docs a Support Agent that answers with its source, admits what it can't answer, and hands the unanswered question to your team.
Build your Support AgentAlways labeled as AI, and it may make mistakes — which is exactly why every grounded answer shows its source and every gap is admitted. You say what it covers and how firmly it declines the rest. And you may only twin yourself, or something you own: anything that could be someone else waits for a human. How review works