Wherever they ask, one hiy answers.
Your page on hiy.ai, live chat on your website, your own product, your Inbox — four places, one engine.
Four places, three agents.
The Expert Twin leads with its public page; the Support Agent ships behind your own sign-in and your own token; the Team Agent answers colleagues who sign in.
| Expert Twin | Support Agent | Team Agent | |
|---|---|---|---|
| 01Your page on hiy.ai | YesIts home | NoNot here | YesSigned in |
| 02Live chat on your site | YesOne tag | YesWith a token | No |
| 03Inside your product | YesBy address | YesIts home | No |
| 04Your Inbox | No | YesHandovers | No |
A page that answers, at hiy.ai/you.
An Expert Twin starts as a hosted page — a link that fits a bio, a talk, an email signature. Paste it anywhere people already ask you things, and the page answers them there.
Sharing your pageAsk me about
How do I start running again?Do you write training plans?What should I eat before a long run?Ask Lena anything…
Report · Processed by hiy.ai · Privacy
hiy.ai/lena?q=Do%20you%20write%20training%20plans%3F
- Unlisted when you want it
- Reachable by anyone holding the link, indexed by nobody — that is the whole difference between unlisted and public.
- Links that unfurl
- Every twin page ships a social card, and a question link arrives with the question already asked.
- A launch kit included
- Your link, a QR code, and three ready-to-post announcements, drafted from your own material.
- Expert TwinIts home — public, or unlisted and shared by link.
- Team AgentAnswers here too: invited colleagues, from their first sign-in.
- Support AgentDeliberately not here. It answers only through your site (02) and your product (03), behind your token.
Live chat on your site, three ways.
The same hiy, as live chat on your own site. A bubble waits in a corner, a bar rests at the foot of the page, and inline it sits in the page like any other element. One script tag each way.
Embedding, end to end- yoursite.com/pricing
Pricing
Is there a free plan?Do you have a nonprofit discount?A bubble in the corner.
- yoursite.com/docs
Getting started
Install the app, then connect your account.
A bar at the foot of the page.
- yoursite.com/help
Help
Ask us anything below.
Ask anything…
Inline, like any other block.
One script tag. A Support Agent’s also names data-token-url, your own token route.
<script
src="https://hiy.ai/embed.js"
data-twin="your-agent"
data-token-url="/api/hiy-token"
async></script>- Nothing loads early
- The inline iframe mounts when a visitor scrolls near; the bubble’s iframe is not created until the first open.
- The visitor’s theme, and the label
- The embed follows each visitor’s own device preference, and the AI disclosure stays on every plan.
- Expert TwinThe tag with your handle, and nothing else.
- Support AgentThe same tag plus data-token-url, the route on your server that mints each visitor a token. No server? Open it on the websites you list and the plain tag works: anyone there can ask, so what it knows counts as public.
Behind your sign-in, on your pages.
Your backend mints a short-lived signed token for a visitor it already knows, and your hiy answers them and nobody else. This is the Support Agent’s home channel — the whole of how it ships inside a product — and because it is plain HTTP, anything that can call an API can be the caller, an AI agent included.
The API, tokens, and limits- Signed-in visitorYour product already knows who is asking.
- Your serverMints a short-lived token; its secret never reaches the browser.
- Support AgentVerifies the token, then streams a cited answer.
How do I add a teammate?
- Tokens your server signs
- HMAC over a shared secret, an hour at most — your users never need hiy accounts, and we never see your user list.
- Streamed, cited answers
- The same frames the hosted page renders, citations intact, over one POST.
- Every limit named
- Rates, caps and error shapes are all in the docs — including the files an AI agent can fetch to integrate this without a person.
- Support AgentIts home channel. No token, no answer — nobody reaches it except through you.
- Expert TwinCallable too: a public twin answers by its address alone, no token needed.
Every handover lands in your Inbox.
When a Support Agent can’t answer, the thread doesn’t die in a widget. The visitor leaves an email, and the question is in the agent’s Inbox that second, with the whole conversation behind it. Where email is set up, you’re also emailed what they asked and how to reach them, and the visitor gets a receipt. One direction, stated outright: conversations end with you — nobody writes to your hiy by email.
How handover worksCan I move my projects to another account?
“Can I move my projects to another account?”[email protected] · Waiting
Can I move my projects to another account?
- The question and the person, not a ticket number
- The Inbox row carries what they asked and how to reach them, and opens the whole conversation behind it — so you answer a person rather than chase a reference.
- Alerts as they land
- Where email is set up, a new lead or a new unanswered question can email you the moment it happens.
- A summary on your schedule
- By email where it is set up: daily, weekly, or none — who asked, what they asked, who opened your booking link.
- Recorded whatever the clock says
- A handover goes through outside your team hours too; Team Hours change only what the visitor reads while it happens.
- Support AgentThe handover and its Inbox — plus, where email is set up, the handover email and the visitor’s receipt. The one agent that sends either.
- Team AgentNo handover form: it never asks a colleague for an address. An unanswered question lands in your teach queue instead, and, where email is set up, can email you the moment it does. The Handover page sets what it says when it is stuck.
- Expert TwinThe alerts and the summary email, like every agent, where email is set up.
Three products, one set of rules.
An Expert Twin for you, a Support Agent for your product, a Team Agent for your colleagues. The channels above are where they differ; underneath is one engine, and the rules never change with the channel.
The three products, comparedTaught once
Teach it once and it knows the answer on your site the moment it knows it anywhere.
Cited the same
An answer cites its source on your own pages exactly as it does at hiy.ai/you.
Refused the same
What it won’t answer in one place it won’t answer anywhere.
Labelled AI
It is labelled AI on every surface — no plan removes that.
Change a rule once, and it changes everywhere it answers.How the loop behind this works
What’s next, honestly.
From the roadmap’s exploring tier — what we intend to build, not a commitment or a schedule.
Where everything standsWhat people ask before they ship it.
Where it answers, what it costs your page, and what happens at the edges.
Can it answer in Slack or WhatsApp today?
No. You can paste your twin’s link there and it unfurls with a card that carries the question, but the twin does not answer natively inside either app. Multi-channel is something we are exploring, not something shipped — the roadmap says exactly that, and so does this page.
Which channels does a Support Agent use?
Your website and your own product — the same script tag plus a token your server mints, and the API behind your sign-in. It deliberately has no public page: its own hiy address answers nobody. When it can’t answer, the visitor can leave an email: the question lands in the agent’s Inbox with the conversation behind it. Where email is set up, you’re also emailed what they asked, and the visitor gets a receipt.
Will the embed slow my site down?
It loads nothing until it’s needed. The snippet is one script tag; the inline embed’s iframe mounts when a visitor scrolls near it, and the bubble’s iframe is not created until the first open. A visitor who never engages pays nothing.
Can visitors tell they’re talking to an AI?
Yes — everywhere, always. Every surface is labelled AI, and no plan removes that. The only branding a plan can remove is the “Powered by hiy.ai” line.
What happens when it can’t answer?
It says so in so many words instead of improvising — and a Support Agent offers to hand the thread to a person. Either way the unanswered question lands in your teach queue, so the gap closes for the next visitor.
Do I need a developer?
For your hiy.ai page, no — it’s live when you publish. For your website, whoever can paste one script tag, plus a small token route on your server for a Support Agent — or no server at all, if you open it on the websites you list. For your own product, yes: your backend mints the visitor tokens, and the docs walk through it.
Which plans include which channels?
Your hosted page, the inline embed, the chat bar and the API work on every plan. The floating bubble is part of Founding, and so are Support and Team Agents, with the handover and its Inbox; each account gets one 14-day free trial. Pricing has the full comparison.
They’re already asking, everywhere.
- 14-day free trial
- No card needed
- Paste a URL to start