Answers patients’ questions from your pages. Anything else goes to your team.
Point it at your pages. It answers opening hours, prices and preparation from them, and passes anything else to your team.
What are your opening hours on Saturday?
Do you treat children under five?
Can I talk to someone about an appointment?
What it does for you.
- From Starter
Answer hours, prices and preparation
From the pages you give it, with the source shown.
- From Starter
Or point to your booking page
Instead of a handover, choose Link to a page under When it can’t answer: it says so and shows a button to your booking page.
- From Starter
Questions it can’t answer reach your team
They arrive in your Inbox with the transcript, so nobody has to ask again.
Which plan it needs.
Each line sits on the lowest plan that includes it.
Starter
$19.99 a month3 agents
- Answers opening hours, prices and preparation from your pages, with the source
- Or, instead of a handover, says so and shows a button to your booking page (Link to a page)
- Hands a question it can’t answer to your team in the Inbox, with the transcript
- Answers from your own pages and shows the passage behind each answer
- Says so when it can’t answer, and offers your team instead of guessing
- Opens every conversation in your Inbox, with the transcript
Put it on your site.
A step-by-step guide for each builder, with the one line to paste.
Start from a rule that works.
Each one saves switched off, so you read it before it runs.
Questions people ask first.
Will it give medical advice?
It answers only from the pages you give it. When they don’t cover a question, it says so and does the step you chose: Hand over, Link to a page or Nothing.
Can patients book through it?
It doesn’t take bookings itself. When it can’t answer, it can show a button to your booking page: choose Link to a page under Behaviour › Rules › When it can’t answer.
Where are conversations stored?
In your hiy workspace, where you and the teammates you invite read them. hiy processes them for you: who processes what is on the trust page, and the policy is on the privacy page. You can switch on masking for card, IBAN, ID and passport numbers under Workspace › Data & privacy.
What if it doesn’t know?
It says so and doesn’t guess. Then it does the step you chose under When it can’t answer: Hand over, Link to a page or Nothing.
Which plan do I need?
Starter ($19.99 a month) covers the website chat with citations, the Inbox and handover. Growth ($40 a month) adds the Zendesk and Intercom connections.
Set it up step by step.
Who else it’s for.
Put an honest agent in front of your pages.
Start free; the paid plan is free for 14 days.
- 14-day free trial
- No card needed
- Paste a URL to start