See what it answered, and what it couldn’t. Confirmed and assumed, never blended.
Insights splits the chats the agent resolved into Confirmed and Assumed, beside Handed over and Unresolved. What it couldn’t answer waits on Unanswered, ready for you to teach.
What it does for you.
- From Starter
Resolved, split by how sure we are
Confirmed means the visitor gave a thumbs up or said it helped. Assumed means they left after an answer and didn’t ask again, which is not proof it helped. Handed over is never counted as the agent’s.
- From Starter
Every question it couldn’t answer, in one list
What the agent couldn’t answer waits on Unanswered, ranked by how often it was asked.
- From Starter
Teach it once
Answer a gap once with Teach it and the agent has the answer for every similar question.
Which plan it needs.
Each line sits on the lowest plan that includes it.
Starter
$19.99 a month3 agents
- Splits resolved conversations into Confirmed and Assumed, beside Handed over and Unresolved
- Lists what it couldn’t answer under Unanswered, ranked by how often it was asked
- Turns your reply into the answer with Teach it, so every similar question is covered
Growth
$40 a month5 agents
- Adds full insights: which questions became leads, which links were clicked and which sources answers lean on
Questions people ask first.
What is the difference between Confirmed and Assumed?
Confirmed: the visitor gave a thumbs up or said it helped after the last answer. Assumed: the visitor left after an answer and did not ask again, which is not proof it helped. Insights keeps them apart so neither number hides in the other.
When does a conversation get an outcome?
A conversation gets its outcome after 24 hours with no new message. Until then it reads Not classified yet.
Does a handover count as the agent resolving it?
No. Handed over and unresolved conversations never count as the agent’s.
What happens to a question it couldn’t answer?
It says so and doesn’t guess. The question waits on Unanswered until you answer it with Teach it, so the next person gets the answer.
Which plan do I need?
Starter ($19.99 a month) covers insights, Unanswered and Teach it. Growth ($40 a month) adds full insights: which questions became leads, which links were clicked and which sources answers lean on.
More on how it works.
Put an honest agent in front of your pages.
Start free; the paid plan is free for 14 days.
- 14-day free trial
- No card needed
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