Works with the helpdesk you have. Or use the Inbox that comes with it.
Connect Zendesk or Intercom and a handed-over chat also opens a ticket there. With no helpdesk, handovers wait in the hiy Inbox.
The ticket part is on Growth and up.
What it does for you.
- From Growth
A ticket opens when the agent hands over
With Zendesk or Intercom connected, a ticket opens the moment the agent hands a chat over.
- From Growth
Your published articles become knowledge
Connect once and import your published help articles, so the agent answers from the help centre you already keep.
- From Starter
No helpdesk? The Inbox is where handovers wait
Every handover opens in the hiy Inbox with its summary and transcript, whether or not a helpdesk is connected.
Which plan it needs.
Each line sits on the lowest plan that includes it.
Starter
$19.99 a month3 agents
- Opens every handover in the hiy Inbox, with or without a connected helpdesk
Growth
$40 a month5 agents
- Opens a ticket in Zendesk or Intercom the moment the agent hands over
- Imports your published Zendesk or Intercom help articles as knowledge
Questions people ask first.
Is hiy a helpdesk?
No. It answers visitors and hands over what it can’t answer. If you have a helpdesk, it keeps doing its job and gets the handovers as tickets. If you don’t, the Inbox holds them.
Which helpdesks does it connect to?
Zendesk and Intercom. Each has its own page with what you need to connect it.
Does it open a ticket for every chat?
No, only for a handover. Chats the agent answers don’t open a ticket.
Can it answer from my help centre?
Yes. Once Zendesk or Intercom is connected, your published help articles can be imported as knowledge.
Which plan do I need?
Starter ($19.99 a month) covers the Inbox and handover, with no helpdesk needed. Growth ($40 a month) adds the Zendesk and Intercom connections.
More on how it works.
Put an honest agent in front of your pages.
Start free; the paid plan is free for 14 days.
- 14-day free trial
- No card needed
- Paste a URL to start