Answers delivery, returns and sizing questions. From your own policy pages.
Point it at your policy pages. It answers delivery, returns and sizing questions with its source, and hands order questions to your team.
How long does delivery take?
Do you ship to Norway?
Can I talk to someone about my order?
What it does for you.
- From Starter
Answer delivery, returns and sizing
From your own policy and size pages, with the source shown.
- From Starter
Tag refund questions as they arrive
The “Refund questions” automation tags a refund question and sets it to high priority.
- From Starter
Hand order questions to your team
Order questions land in your Inbox with the conversation, ready for your team to answer.
Which plan it needs.
Each line sits on the lowest plan that includes it.
Starter
$19.99 a month3 agents
- Answers delivery, returns and sizing questions from your policy pages, with the source
- Tags refund questions and sets them to high priority with the “Refund questions” automation
- Hands order questions to your team in the Inbox, with the conversation
- Answers from your own pages and shows the passage behind each answer
- Says so when it can’t answer, and offers your team instead of guessing
- Opens every conversation in your Inbox, with the transcript
Put it on your site.
A step-by-step guide for each builder, with the one line to paste.
Start from a rule that works.
Each one saves switched off, so you read it before it runs.
Questions people ask first.
Does it work on Shopify?
Yes. It goes on your store with one line pasted into your theme’s theme.liquid file; the install guide has each step.
Can it tell a customer where their order is?
On its own it hands an order question to your team in the Inbox.
What if it doesn’t know the answer?
It says so and doesn’t guess, then offers to pass the question to your team. The conversation reaches your Inbox with everything the customer wrote.
Does it answer in the customer’s language?
Yes. It answers in the language the customer writes in, from your pages in whatever language they are in.
Which plan do I need?
Starter ($19.99 a month) covers the website chat with citations, the Inbox, handover and automations.
Set it up step by step.
Who else it’s for.
Put an honest agent in front of your pages.
Start free; the paid plan is free for 14 days.
- 14-day free trial
- No card needed
- Paste a URL to start