One engine,
pointed three ways.
The same grounding, the same citations, the same honest “I don't know” — aimed at three different audiences, with three different rules about who may reach it. How the engine works.
For the world
Your public twin
You, answering your audience from what you've actually made — at hiy.ai/yourname, shareable and embeddable. Identity-checked before it goes live, so a visitor knows it's really you.
Who can reach it: Anyone with the link. Indexed, unless you make it unlisted.
The three kinds of twinFor your customers
Support twins
Your product's twin, answering your users from your docs in a neutral voice — it represents the product, not a person. What it can't answer lands in your inbox with the visitor's email, so a stuck user never dead-ends.
Who can reach it: Only through a token your own site mints.
How support twins workFor your colleagues
Team twins
You, answering invited colleagues from internal material — what you wrote, findable and quotable, with the source one tap away. It reports; it never decides on anyone's behalf.
Who can reach it: Invited email addresses only. Everyone else — search engines included — gets a 404, not a login wall.
How team twins workGrounding and gaps are on every plan, always. Handoffs and team invites come with support and team twins — part of Founding, and free during your 14-day trial. Resolution analytics, helpdesk integrations and admin controls are on the roadmap.