Support answers from your docs, or from you.

• Sources

  • docs.yoursite.com/billingPage
  • Refund policyPasted text
  • Setup guide.pdfPDF
  • Known issuesList

  Sources

  Only what you give it.

  Sources: Every way to add material

• ExampleDo my customers need a hiy account?

  No. Your own server vouches for each visitor with a signed token.

  The chat APIhiy.ai/docs/developers

  Excerpt from The chat API

  …your application vouches for its own users, so they never need hiy accounts, and you never send us your user list.

  Cited answer

  Every answer shows its page.

  How it works: Why answers show sources

• ExampleIs there an iPhone app?

  Not in the source material

  I don’t have anything about an iPhone app in the docs. Want me to pass your question to a person?

  Honest gap

  It says when it doesn’t know.

  What it answers: Strict scope from the start
• Overview

  It couldn’t answer: “Is there an iPhone app?”

  Answer in your own words — it becomes an authoritative correction your hiy uses from now on…

  Dismiss

  Teach

  Your answer teaches it.

  Conversations: A reply becomes a correction

• Every plan

  Readable on every plan

  On a Support Agent, the conversation behind a handover always opens.

• Your team

  Your team can read it, not run it

  Invite a colleague and they can read the Inbox. The agent, publishing and billing stay with you.

• Any hour

  Handover is always attempted

  The question is recorded whatever the clock says, even outside your team hours.

• It will not sell.

  The services list is dropped before the prompt is assembled, and a booking link is withheld on any other bookable list.

  allowServices: false lib/agent-kinds.tsusableCatalogue lib/records/catalogue.tshiddenBookingField lib/records/lookup.ts

  The same fact, as a proof row

• It will not invent answers.

  It starts on Strict scope, and a gap is logged when the answer reads as a decline, never from a guess inferred out of weak retrieval scores.

  looksLikeGap lib/rag/gaps.tsisHonestUncertainty lib/rag/gaps.tsdefaultStrictness: "strict" lib/agent-kinds.ts

  How scope and gaps behave

• It will not pretend to be a person.

  There is no voice to borrow: no persona is built for it, and it says it is the product’s AI support, which may make mistakes.

  mimicVoice: false lib/agent-kinds.tsbuildSystemPromptParts lib/rag/prompt.tsVARIANT_RULES.support lib/rag/prompt.ts

  What a Support Agent is

• It will not hide the label.

  De-branding is a swap, not a deletion: no plan removes the AI label, the honest gap or the report link.

  brandingFor lib/appearance.ts

  What each plan changes

1. Publish → Security

   Your signing secret

   Server-side only — never in a browser, never in your repo.

   ••••••••••••••••••••••••Rotate

   Tokens live up to an hour.

   01 · Publish → Security

   Copy your signing secret

   Keep it on your server. If it ever leaks, rotate it on the same card.
2. Your server

   // /api/hiy-token on your server
   mintTwinToken(
     secret, twinId,
     userId, siteOrigin
   )

   02 · Your server

   Mint a token per page view

   Your site vouches for its visitors, so they never need hiy accounts.
3. Publish → Install

   <script
     src="https://hiy.ai/embed.js"
     data-twin="your-agent"
     data-mode="bubble"
     data-token-url="/api/hiy-token"
     async></script>

   03 · Publish → Install

   Drop the widget on your page

   One script tag. It fetches each visitor’s token from your route.

<script
  src="https://hiy.ai/embed.js"
  data-twin="your-agent"
  data-mode="bubble"
  async></script>

Watch it answer before you write server codeHow a token is minted and checkedOpen on your site

• Hi — I answer from our product docs. Ask me about setup, limits, or an error you're seeing.

  “Why is my deploy stuck in ‘queued’?”

  SaaS product support

  Scope held to how your product behaves — setup, limits, troubleshooting — and nothing off-product.

  Starts fromKnown issuesCommon questions

• Hi — I can help with plans, orders, refunds and delivery, answered from our own records.

  “Where’s my refund?”

  Orders & billing

  Scope held to plans, prices and policy, quoted from your own rows — the price it names is the price.

  Starts fromProductsCommon questions

• Hi — ask me anything in the API docs: endpoints, parameters, rate limits, error codes.

  “What’s the rate limit, and which header says back off?”

  Docs/developer assistant

  Scope held to your API docs and guides, with citations a developer can open mid-integration.

  Starts fromCommon questionsResources

• Hi — I can tell you about our open roles and how the hiring process works.

  “Is the platform engineer role remote?”

  Careers/HR

  Scope held to open roles and how to apply, straight from the listing rows — no speculation beyond them.

  Starts fromOpen positionsCommon questions