Answers your users from your docs. The rest goes to your team.
Point it at your docs. It answers how-to questions with the passage it used, and sends what it can’t answer to your team.
How do I add a teammate to my account?
Do you have an Android app?
Can I talk to someone about my invoice?
What it does for you.
- From Starter
Answer how-to questions from your docs
Each answer shows the passage it came from, so your users can check it.
- From Starter
Turn gaps into a docs to-do
What it couldn’t answer waits on Unanswered. Answer it once with Teach it and every similar question is covered.
Which plan it needs.
Each line sits on the lowest plan that includes it.
Starter
$19.99 a month3 agents
- Answers how-to questions from your docs, with the passage cited
- Lists what it couldn’t answer under Unanswered; Teach it turns your reply into the answer
- Answers from your own pages and shows the passage behind each answer
- Says so when it can’t answer, and offers your team instead of guessing
- Opens every conversation in your Inbox, with the transcript
Put it on your site.
A step-by-step guide for each builder, with the one line to paste.
Start from a rule that works.
Each one saves switched off, so you read it before it runs.
Questions people ask first.
Does it read our help centre?
Yes. Give it your help centre’s address and it reads those pages, then answers from them. It can also read a Zendesk help centre or Intercom articles once you connect them. That part is on Growth and up.
What does it do with a question our docs don’t cover?
It says so and doesn’t guess, then offers to pass the question to your team. The question waits on Unanswered until you answer it with Teach it, so the next person gets the answer.
Does it open a ticket in Zendesk or Intercom?
Yes, on handover, once you connect it: it opens a ticket in Zendesk, or files one in Intercom. That part is on Growth and up.
Which plan do we need?
Starter ($19.99 a month) covers the website chat with citations, the Inbox, handover and Unanswered. Growth ($40 a month) adds the Zendesk and Intercom connections.
Can we try it on our own docs first?
Yes. Start free, give it your docs’ address and ask it questions in your own test chat before you put it on your site.
Set it up step by step.
Who else it’s for.
Put an honest agent in front of your pages.
Start free; the paid plan is free for 14 days.
- 14-day free trial
- No card needed
- Paste a URL to start