Intercom and hiy. Articles in, tickets out.
Answers from your Intercom articles, and files a ticket on handover.
On Growth and up.
What it does for you.
- From Growth
Answers from your articles
Connect Intercom and import your published help articles as knowledge, so the agent answers from what your team already keeps.
- From Growth
A ticket when it hands over
A ticket opens in Intercom the moment the agent hands a chat over, so your team picks it up where it already works.
- From Growth
Connect it with a token
You’ll need an Intercom access token. Connect it once for the whole workspace.
Which plan it needs.
Each line sits on the lowest plan that includes it.
Growth
$40 a month5 agents
- Imports your published Intercom help articles as knowledge
- Opens a ticket in Intercom the moment the agent hands over
- Connects to Intercom once for the whole workspace
Questions people ask first.
What do I need to connect Intercom?
You’ll need an Intercom access token.
Does it open a ticket for every chat?
No, only for a handover. Chats the agent answers don’t open a ticket in Intercom.
Does it read my Intercom help centre?
Yes. Your published Intercom help articles can be imported as knowledge once the connection is made.
Do I need Intercom to use the Inbox?
No. The Inbox holds every handover on its own. Intercom adds a ticket there too.
What about Zendesk?
Zendesk connects the same way: answers from your help centre, and opens a ticket on handover.
Which plan do I need?
Starter ($19.99 a month) covers the website chat, the Inbox and handover. Growth ($40 a month) adds the Intercom connection.
More on how it works.
Put an honest agent in front of your pages.
Start free; the paid plan is free for 14 days.
- 14-day free trial
- No card needed
- Paste a URL to start