Intercom Fin alternative: hiy vs Intercom Fin.
Pick Intercom Fin for mid-size and larger support teams, on Intercom or another helpdesk. Pick hiy if you want answers tied to the passage they came from, a plain “I don’t know” when your docs run out, and that question handed to you.
We make hiy, so read this knowing that. Every Intercom Fin fact here comes from its own pages, checked 16 October 2026.
Side by side, row by row.
Each Intercom Fin cell says only what its own pages say. Where they’re silent, we don’t guess.
| Intercom Fin | hiy | |
|---|---|---|
| Cheapest paid plan | No flat plan: $0.99 per outcome, charged once per conversation. On another helpdesk there’s a monthly minimum. | Starter, $40/mo, flat: no overage and no per-resolution fee. |
| Free plan or trial | No free plan; a 14-day trial, no card. | A 14-day free trial, no card needed, one per account. The free plan is for an Expert Twin, not a Support Agent. |
| Shows its sources | Links its public sources; uploaded documents and private snippets aren’t linked. | Yes, by default: an answer cites the passage it used, and a visitor can open it. On every plan; you can hide sources. |
| When the docs don’t cover it | Hands the conversation to your team, with its context. | It says so plainly and, by default, offers to hand the question to a person. |
| Handing over to a person | Into Intercom’s inbox, or into Zendesk, Salesforce, HubSpot, Freshdesk and others. | The visitor leaves an email and the conversation lands in your Inbox, or opens a ticket in Zendesk or Intercom. The question waits on Unanswered, where your answer becomes a correction. |
| What it learns from | Your help centre and public content, uploaded documents and snippets. | Your site’s pages by address, pasted text, PDF, Word and Markdown files, YouTube transcripts and lists. |
| Where it answers | Chat, email, voice, Slack, social and more. | A bubble, bar or inline chat on your own site, and the chat API. Email and WhatsApp are in test, and voice in a pilot, for some workspaces. |
Where Intercom Fin is ahead.
hiy is new and small. If one of these is what you need, it’s the better pick today.
- It works on top of the helpdesk you already run, so nothing has to move.
- It takes actions such as refunds and account changes, and it answers by voice.
- Scale: Fin reports a 76% average resolution rate across 12,000+ customers (its own figures).
hiy and Intercom Fin: what differs.
From each product’s own pages. Prices are theirs, as published.
- Fin charges per outcome; hiy’s paid plan is a flat monthly price with no per-resolution fee.
- Fin sits on the helpdesk you already run. hiy runs on its own, and can open a Zendesk or Intercom ticket when a person takes over.
- hiy shows the passage an answer used and lets a visitor open it.
Pricing side by side
- Intercom Fin, Outcomes: $0.99 per outcome, once per conversation
- Intercom Fin, Intercom seats: from $29/mo each
- Intercom Fin, Another helpdesk: a monthly minimum
- hiy: Starter, $40/mo, flat: no overage and no per-resolution fee.
Checked 16 October 2026 from intercom.com/pricing and hiy.ai/pricing.
Where hiy is different.
What hiy is built around, whichever plan you’re on. Citations, the honest gap, the AI label and the report link are on every plan.
Answers show their source
An answer cites the passage it used, and a visitor can open it to check.
It says when it doesn’t know
When your material doesn’t cover a question, it says so rather than guessing, and offers a person.
Each miss is taught once
Handovers land in your Inbox. The question waits on Unanswered; answer it with Teach it and every similar question is covered.
One line on your site
Switch on Open on your site and paste one script tag, with no server. Signed-in visitors can get a token from your server instead.
Questions people ask first.
Is hiy a good Intercom Fin alternative?
It is if what matters most is answers your customers can check: hiy cites the passage behind its answers, says so when your docs don’t cover a question, and hands that question to a person. Intercom Fin is the better fit for mid-size and larger support teams, on Intercom or another helpdesk.
How much does Intercom Fin cost compared with hiy?
Fin costs $0.99 per outcome, charged once per conversation, with no flat plan, and Intercom’s own seats start at $29 a month each. Used on another helpdesk, Fin has a monthly minimum. hiy’s Starter plan is $40 a month, flat, with a 14-day free trial and no card needed. What each plan includes, and how to start, is on the pricing page.
Does Intercom Fin show where its answers come from?
Fin links the public content it answered from, but uploaded documents and private snippets aren’t linked, according to its help centre. hiy cites the passage behind its answers by default, on every plan, and a visitor can open it; an owner can hide sources.
Does Intercom Fin have a free plan or trial?
No free plan; a 14-day trial, no card. hiy: A 14-day free trial, no card needed, one per account. The free plan is for an Expert Twin, not a Support Agent.
How does Intercom Fin hand a chat to a person, compared with hiy?
Intercom Fin: Into Intercom’s inbox, or into Zendesk, Salesforce, HubSpot, Freshdesk and others. hiy: The visitor leaves an email and the conversation lands in your Inbox, or opens a ticket in Zendesk or Intercom. The question waits on Unanswered, where your answer becomes a correction.
Try hiy on your own docs. Start free; the paid plan is free for 14 days.
- 14-day free trial
- No card needed
- Paste a URL to start