Tidio Lyro alternative: hiy vs Tidio Lyro.
Pick Tidio Lyro for small online shops that want live chat and AI in one tool. Pick hiy if you want answers tied to the passage they came from, a plain “I don’t know” when your docs run out, and that question handed to you.
We make hiy, so read this knowing that. Every Tidio Lyro fact here comes from its own pages, checked 16 October 2026.
Side by side, row by row.
Each Tidio Lyro cell says only what its own pages say. Where they’re silent, we don’t guess.
| Tidio Lyro | hiy | |
|---|---|---|
| Cheapest paid plan | Starter from $24.17/mo; Lyro is an add-on from $32.50/mo for 50 conversations. | Starter, $40/mo, flat: no overage and no per-resolution fee. |
| Free plan or trial | A free plan with 50 lifetime Lyro conversations; a 7-day trial, no card. | A 14-day free trial, no card needed, one per account. The free plan is for an Expert Twin, not a Support Agent. |
| Shows its sources | Usually adds “read more” links to its source pages; can be switched off. | Yes, by default: an answer cites the passage it used, and a visitor can open it. On every plan; you can hide sources. |
| When the docs don’t cover it | Passes the chat to a person; Lyro Connect can open a ticket in another tool. | It says so plainly and, by default, offers to hand the question to a person. |
| Handing over to a person | Tidio’s own live-chat inbox; Lyro Connect for Zendesk, Intercom, Salesforce and more on Plus and Premium. | The visitor leaves an email and the conversation lands in your Inbox, or opens a ticket in Zendesk or Intercom. The question waits on Unanswered, where your answer becomes a correction. |
| What it learns from | Your site and support content, Q&A you write, files and help articles. | Your site’s pages by address, pasted text, PDF, Word and Markdown files, YouTube transcripts and lists. |
| Where it answers | Website chat, email and social messaging, through Tidio. | A bubble, bar or inline chat on your own site, and the chat API. Email and WhatsApp are in test, and voice in a pilot, for some workspaces. |
Where Tidio Lyro is ahead.
hiy is new and small. If one of these is what you need, it’s the better pick today.
- Live chat and automation in one product.
- A free plan to start on.
- Smart actions for orders and lead qualification.
hiy and Tidio Lyro: what differs.
From each product’s own pages. Prices are theirs, as published.
- Lyro lives inside Tidio’s live chat; hiy is an agent you add to the site you already have.
- hiy shows the passage behind an answer; Lyro usually adds “read more” links.
- hiy’s paid plan is flat, with no per-conversation add-on.
Pricing side by side
- Tidio Lyro, Starter: from $24.17/mo
- Tidio Lyro, Lyro add-on: from $32.50/mo, 50 conversations
- Tidio Lyro, Free plan: 50 lifetime Lyro conversations
- hiy: Starter, $40/mo, flat: no overage and no per-resolution fee.
Checked 16 October 2026 from tidio.com/pricing and hiy.ai/pricing.
Where hiy is different.
What hiy is built around, whichever plan you’re on. Citations, the honest gap, the AI label and the report link are on every plan.
Answers show their source
An answer cites the passage it used, and a visitor can open it to check.
It says when it doesn’t know
When your material doesn’t cover a question, it says so rather than guessing, and offers a person.
Each miss is taught once
Handovers land in your Inbox. The question waits on Unanswered; answer it with Teach it and every similar question is covered.
One line on your site
Switch on Open on your site and paste one script tag, with no server. Signed-in visitors can get a token from your server instead.
Questions people ask first.
Is hiy a good Tidio Lyro alternative?
It is if what matters most is answers your customers can check: hiy cites the passage behind its answers, says so when your docs don’t cover a question, and hands that question to a person. Tidio Lyro is the better fit for small online shops that want live chat and AI in one tool.
How much does Tidio Lyro cost compared with hiy?
Tidio’s Starter plan is from $24.17 a month, and Lyro is an add-on from $32.50 a month for 50 conversations. Its free plan includes 50 lifetime Lyro conversations. hiy’s Starter plan is $40 a month, flat, with a 14-day free trial and no card needed. What each plan includes, and how to start, is on the pricing page.
Does Tidio Lyro show where its answers come from?
Lyro usually adds “read more” links to the pages it used, and you can switch them off. hiy cites the passage behind its answers by default, on every plan, and a visitor can open it; an owner can hide sources.
Does Tidio Lyro have a free plan or trial?
A free plan with 50 lifetime Lyro conversations; a 7-day trial, no card. hiy: A 14-day free trial, no card needed, one per account. The free plan is for an Expert Twin, not a Support Agent.
How does Tidio Lyro hand a chat to a person, compared with hiy?
Tidio Lyro: Tidio’s own live-chat inbox; Lyro Connect for Zendesk, Intercom, Salesforce and more on Plus and Premium. hiy: The visitor leaves an email and the conversation lands in your Inbox, or opens a ticket in Zendesk or Intercom. The question waits on Unanswered, where your answer becomes a correction.
Try hiy on your own docs. Start free; the paid plan is free for 14 days.
- 14-day free trial
- No card needed
- Paste a URL to start