DocsBot alternative: hiy vs DocsBot.
Pick DocsBot for small teams and developers who want many source types, an API and a free plan to start on. Pick hiy if you want answers tied to the passage they came from, a plain “I don’t know” when your docs run out, and that question handed to you.
We make hiy, so read this knowing that. Every DocsBot fact here comes from its own pages, checked 16 October 2026.
Side by side, row by row.
Each DocsBot cell says only what its own pages say. Where they’re silent, we don’t guess.
| DocsBot | hiy | |
|---|---|---|
| Cheapest paid plan | Personal, $49/mo (about $41 billed yearly), with 5,000 AI credits a month. | Starter, $40/mo, flat: no overage and no per-resolution fee. |
| Free plan or trial | A free plan: 1 bot, 50 source pages and 100 AI credits a month. Paid plans have a 14-day money-back guarantee. | A 14-day free trial, no card needed, one per account. The free plan is for an Expert Twin, not a Support Agent. |
| Shows its sources | Shows sources by default, limited to the ones the answer used; can be hidden. | Yes, by default: an answer cites the passage it used, and a visitor can open it. On every plan; you can hide sources. |
| When the docs don’t cover it | Can open a support ticket for a person, on Standard and up. | It says so plainly and, by default, offers to hand the question to a person. |
| Handing over to a person | Through support tickets and helpdesk integrations such as Help Scout. | The visitor leaves an email and the conversation lands in your Inbox, or opens a ticket in Zendesk or Intercom. The question waits on Unanswered, where your answer becomes a correction. |
| What it learns from | Dozens of source types, among them URLs, sitemaps, PDFs, Office files, Notion, Confluence, Google Drive, SharePoint and past tickets. | Your site’s pages by address, pasted text, PDF, Word and Markdown files, YouTube transcripts and lists. |
| Where it answers | A chat page, a widget, an API, Slack, Teams, WhatsApp, Telegram, Messenger, voice and MCP. | A bubble, bar or inline chat on your own site, and the chat API. Email and WhatsApp are in test, and voice in a pilot, for some workspaces. |
Checked 16 October 2026 from:
Where DocsBot is ahead.
hiy is new and small. If one of these is what you need, it’s the better pick today.
- A permanent free plan.
- A very wide list of sources, from Confluence to SharePoint to past tickets.
- Actions, voice, MCP and an API.
hiy and DocsBot: what differs.
From each product’s own pages. Prices are theirs, as published.
- DocsBot has a permanent free plan; hiy’s Support Agent starts with a 14-day trial.
- Both show sources by default and let you hide them.
- hiy keeps to one product and one paid plan, with a smaller list of sources.
Pricing side by side
- DocsBot, Free: 1 bot, 50 source pages, 100 AI credits a month
- DocsBot, Personal: $49/mo (about $41 billed yearly), 5,000 AI credits
- DocsBot, Standard: $149/mo
- hiy: Starter, $40/mo, flat: no overage and no per-resolution fee.
Checked 16 October 2026 from docsbot.ai/pricing and hiy.ai/pricing.
Where hiy is different.
What hiy is built around, whichever plan you’re on. Citations, the honest gap, the AI label and the report link are on every plan.
Answers show their source
An answer cites the passage it used, and a visitor can open it to check.
It says when it doesn’t know
When your material doesn’t cover a question, it says so rather than guessing, and offers a person.
Each miss is taught once
Handovers land in your Inbox. The question waits on Unanswered; answer it with Teach it and every similar question is covered.
One line on your site
Switch on Open on your site and paste one script tag, with no server. Signed-in visitors can get a token from your server instead.
Questions people ask first.
Is hiy a good DocsBot alternative?
It is if what matters most is answers your customers can check: hiy cites the passage behind its answers, says so when your docs don’t cover a question, and hands that question to a person. DocsBot is the better fit for small teams and developers who want many source types, an API and a free plan to start on.
How much does DocsBot cost compared with hiy?
DocsBot has a free plan, then Personal at $49 a month (about $41 billed yearly) and Standard at $149 a month. hiy’s Starter plan is $40 a month, flat, with a 14-day free trial and no card needed. What each plan includes, and how to start, is on the pricing page.
Does DocsBot show where its answers come from?
DocsBot’s widget shows sources by default, limited to the ones the answer used, and you can hide them. hiy cites the passage behind its answers by default, on every plan, and a visitor can open it; an owner can hide sources.
Does DocsBot have a free plan or trial?
A free plan: 1 bot, 50 source pages and 100 AI credits a month. Paid plans have a 14-day money-back guarantee. hiy: A 14-day free trial, no card needed, one per account. The free plan is for an Expert Twin, not a Support Agent.
How does DocsBot hand a chat to a person, compared with hiy?
DocsBot: Through support tickets and helpdesk integrations such as Help Scout. hiy: The visitor leaves an email and the conversation lands in your Inbox, or opens a ticket in Zendesk or Intercom. The question waits on Unanswered, where your answer becomes a correction.
Try hiy on your own docs. Start free; the paid plan is free for 14 days.
- 14-day free trial
- No card needed
- Paste a URL to start