Inkeep alternative: hiy vs Inkeep.
Pick Inkeep for enterprise support and docs teams that want custom, multi-agent setups. Pick hiy if you want answers tied to the passage they came from, a plain “I don’t know” when your docs run out, and that question handed to you.
We make hiy, so read this knowing that. Every Inkeep fact here comes from its own pages, checked 16 October 2026.
Side by side, row by row.
Each Inkeep cell says only what its own pages say. Where they’re silent, we don’t guess.
| Inkeep | hiy | |
|---|---|---|
| Cheapest paid plan | Not published: Enterprise starts with a demo. | Starter, $40/mo, flat: no overage and no per-resolution fee. |
| Free plan or trial | The open-source edition is free, and you host it yourself. | A 14-day free trial, no card needed, one per account. The free plan is for an Expert Twin, not a Support Agent. |
| Shows its sources | Yes: its docs show inline source pills and a Sources list. | Yes, by default: an answer cites the passage it used, and a visitor can open it. On every plan; you can hide sources. |
| When the docs don’t cover it | Says so rather than guessing, its docs say; you can set a confidence level below which it passes to a person. | It says so plainly and, by default, offers to hand the question to a person. |
| Handing over to a person | Through support platforms such as Zendesk, on Enterprise. | The visitor leaves an email and the conversation lands in your Inbox, or opens a ticket in Zendesk or Intercom. The question waits on Unanswered, where your answer becomes a correction. |
| What it learns from | Knowledge bases and product docs, plus customer, CRM and billing data; Notion and Confluence on Enterprise. | Your site’s pages by address, pasted text, PDF, Word and Markdown files, YouTube transcripts and lists. |
| Where it answers | A web chat widget, Slack, Discord and Teams (Enterprise), Zendesk, MCP and webhooks. | A bubble, bar or inline chat on your own site, and the chat API. Email and WhatsApp are in test, and voice in a pilot, for some workspaces. |
Where Inkeep is ahead.
hiy is new and small. If one of these is what you need, it’s the better pick today.
- Multi-agent setups that take actions across your tools.
- An open-source edition you can host yourself.
- Enterprise controls: SSO, role-based access, audit logs and SOC 2 Type II reports.
hiy and Inkeep: what differs.
From each product’s own pages. Prices are theirs, as published.
- Inkeep is for custom, multi-agent setups on Enterprise; hiy is a Support Agent you start yourself.
- hiy publishes its price; Inkeep’s Enterprise starts with a demo.
- hiy is hosted, with no open-source edition to run.
Pricing side by side
- Inkeep, Enterprise: not published; starts with a demo
- Inkeep, Open source: free, you host it
- hiy: Starter, $40/mo, flat: no overage and no per-resolution fee.
Checked 16 October 2026 from docs.inkeep.com/pricing and hiy.ai/pricing.
Where hiy is different.
What hiy is built around, whichever plan you’re on. Citations, the honest gap, the AI label and the report link are on every plan.
Answers show their source
An answer cites the passage it used, and a visitor can open it to check.
It says when it doesn’t know
When your material doesn’t cover a question, it says so rather than guessing, and offers a person.
Each miss is taught once
Handovers land in your Inbox. The question waits on Unanswered; answer it with Teach it and every similar question is covered.
One line on your site
Switch on Open on your site and paste one script tag, with no server. Signed-in visitors can get a token from your server instead.
Questions people ask first.
Is hiy a good Inkeep alternative?
It is if what matters most is answers your customers can check: hiy cites the passage behind its answers, says so when your docs don’t cover a question, and hands that question to a person. Inkeep is the better fit for enterprise support and docs teams that want custom, multi-agent setups.
How much does Inkeep cost compared with hiy?
Inkeep doesn’t publish an Enterprise price; you book a demo. Its open-source edition is free if you host it yourself. hiy’s Starter plan is $40 a month, flat, with a 14-day free trial and no card needed. What each plan includes, and how to start, is on the pricing page.
Does Inkeep show where its answers come from?
Yes. Inkeep’s docs show answers with inline source pills and a Sources list. hiy cites the passage behind its answers by default, on every plan, and a visitor can open it; an owner can hide sources.
Does Inkeep have a free plan or trial?
The open-source edition is free, and you host it yourself. hiy: A 14-day free trial, no card needed, one per account. The free plan is for an Expert Twin, not a Support Agent.
How does Inkeep hand a chat to a person, compared with hiy?
Inkeep: Through support platforms such as Zendesk, on Enterprise. hiy: The visitor leaves an email and the conversation lands in your Inbox, or opens a ticket in Zendesk or Intercom. The question waits on Unanswered, where your answer becomes a correction.
Try hiy on your own docs. Start free; the paid plan is free for 14 days.
- 14-day free trial
- No card needed
- Paste a URL to start