Activity
Every conversation your agent had, newest first, with how each one ended. Open one to read it, see the sources it used, or fix an answer.
Find a conversation
Open the agent, then Activity in its pages. To see every agent’s conversations together, press Activity in the Today block on Home.
Search the questions, or use State, Origin, Window and Sort. The counts above the list cover the whole window, so they stay put while you filter.
The row opens in place and lists what the agent did, in order. On a step where it said it didn’t know, Teach it opens that agent’s knowledge with the question filled in.
Open shows the transcript and the sources each answer cited. Fix this answer on any reply offers Give this answer, Say it doesn’t know or Hand off. Try this again in Test asks the same question again, so you can check a fix.
How a conversation ends
Each one gets exactly one outcome. If more than one fits, the first in this list wins.
- handed over: it reached a person on your team.
- leads: someone left their details.
- failed: the last answer didn’t go through. The conversation shows the step Answer failed.
- declined: your agent said it didn’t know, at least once.
- answered: everything else.
Good to know
- Show 20 more under the list loads the next conversations and says how many are left.
- A conversation appears once it’s stored, never while an answer is still being written.
- Team Agents have no Activity: colleagues are promised no record of who asked what.
- Some details, such as how long each step took, aren’t recorded yet. Where they would go, the page says so.