Your public profile
Your agent’s name, expertise line, bio, photo and links. Visitors see them on its page, and your agent reads the bio to answer “who are you?”.
Everything here is optional. A field you leave blank is not shown.
Edit your profile
Go to Agents, pick the agent, then Profile. It has three tabs: Identity, Personality and Welcome.
Public name, Expertise line (a short label such as “Finance coach”) and Short bio. On a Support Agent they read Name, Tagline and About the product. Topics people can tap turns a few phrases from your bio into chips on your page.
Visitors see it the next time they open your page.
Photo
Press Add a photo and pick a JPEG, PNG or WebP of up to 2MB. It saves as soon as you pick it. Without a photo, your initials are shown.
Links
On an Expert Twin’s page, Links shows your links under the chat. Paste a link and press Add, make one link Featured to put it at the top, and press Save links. Pick List, Cards or Grid under Links layout in Style › Card.
Accent colour
Your agent’s colour is set in each form’s Style. On the agent’s Profile › Identity, Appearance shows Look, which says Set in Style and opens it.
Your profile card
An Expert Twin’s page opens on a profile card. Pick its Card style, Cover, Company pill and Stats in Style › Card on Your page on hiy.ai, or with Edit page on your live page. Stats are counted by hiy and show once your Expert Twin has had 10 conversations. Nothing reaches visitors until you press Publish.
Your page’s look
An Expert Twin’s own page at hiy.ai wears hiy’s own look; set its card in Style › Card.
First message
A Support Agent’s Welcome tab can show a First message section: the source line and the visitor’s language. See First impression.
Saving what you change
The profile fields save with Save profile, and links with Save links. If you try to leave with an edit unsaved, hiy asks Leave without saving? first, because nothing is kept as a draft. Switching tabs keeps it.
Good to know
- Your agent’s colour is set in Style. Light or dark for your own screen is a separate setting.
- A page holds up to 20 links and 8 icons, and each link must start with http:// or https://.
- A Support Agent has no page at hiy.ai, so it has no page look and no Links section.
- Your agent replies in the language each visitor writes in. That is always on.
- A Support Agent also has a Tone section on its Personality tab when Brand tone is on.
Related
The greeting and suggested questions visitors see first.
Your link, deep links, and where to put them.
What it is, what it isn’t, and what happens to what you say.
Switch how hiy looks, and what your embedded agent does on someone else’s site.