Your public profile
This is what visitors see at hiy.ai/your-name. Everything here is optional — anything you leave blank simply isn't shown, and the page adapts.
Edit it in the Profile tab (Identity, on a Support Agent). That page has two panels across the top: Profile, which is everything below, and Appearance, which is the accent colour.
When a visitor asks something, the conversation opens over this page and fills the screen; View profile in its top corner — or Escape, on a keyboard — brings them back here, and their conversation is still there if they open it again in the same tab. What a visitor sees covers it from their side.
Name and expertise line
The expertise line is the short heading under your name — "Finance coach", or "Startup coach · pricing & positioning". Short is better; it's a label, not a summary.
Short bio
A couple of sentences about you. This does double duty: visitors read it, and your twin reads it too, so it can answer "who are you?" and "what do you do?" accurately instead of improvising.
Links
Paste a URL and we recognise the platform — X, LinkedIn, Instagram, YouTube, TikTok, GitHub, or your own site — and show the right icon automatically. No labelling needed. Up to six.
Photo
JPEG, PNG or WebP, up to 2MB. Without one, your initials are used. The photo saves the moment you pick a file — there is no Save to press for it, which is why it sits on the Profile panel rather than under Appearance.
Accent colour
On the Appearance panel of the same page: one of six colours — Indigo, Ocean, Teal, Forest, Ochre and Rose — with Indigo the one you start on. It's used on your embed and on the highlights of your agent's own page.
It's saved with that agent, not in your browser, so it follows the agent and every visitor sees the same one. Pick a colour and a bar appears at the bottom of the page saying the change is unsaved; nothing reaches your visitors until you press Save changes on it. Each colour carries a light and a dark variant, so an accent that reads well on the wallpaper still reads well on a white page.
This is not the light/dark switch. That one is about hiy on your own screen, it is in your account settings under General, and no visitor ever sees it — Light and dark covers it. The accent moved here from Voice & rules on 9 September 2026, so an older link may still point there.
Saving what you change
The two panels save separately: the fields above have their own Save profile button, Appearance has the strip described above, and the photo is the exception — it saves the moment you pick a file.
Leaving with an edit still unsaved asks you first. Click something else in the sidebar, switch agents, open the agents list, or press Back with an unsaved edit on either panel, and hiy asks Leave without saving? — naming the panel holding it — over Stay on this page and Discard and leave. It is the same question Voice & rules asks, for the same reason: nothing is kept as a draft, so an edit you leave behind is gone.