Saved replies

A saved reply is a reply your team sends often, kept once for the whole workspace. Anyone who works the Inbox can pick one. Only an owner or an admin can edit or delete one.

Add one#

Fill-ins#

A fill-in is a blank hiy fills from the conversation, so one reply fits everyone.

first namefill-in#

The visitor’s first name, or “there” when they gave none.

your namefill-in#

Your own first name.

workspacefill-in#

Your workspace’s name.

agent namefill-in#

The agent the conversation is with.

booking linkfill-in#

That agent’s booking link, from its handover settings. If it has none, hiy asks you for it before the reply goes in.

Anything else in curly brackets stays as you typed it.

Use one#

• In a chat you took over, press Saved replies beside the reply box. The reply goes in at your cursor, and you can edit it before you send.
• For an email, press More then Email a saved reply. Your mail app opens with the reply filled in. A very long reply is copied instead, or shown for you to copy, and you paste it.
• From a reply you already sent, press Save for reuse. Names and links from that conversation are offered back as fill-ins, ticked, so the saved reply works for the next person.

Related#