Web chat
Web chat puts your agent on your own website in three forms: a Bubble in the corner, a Bar along the page, or a Support page that is a whole help page.
Pick a form
- Bubble: a chat button that opens a panel. Part of Founding.
- Bar: a message box that opens into a chat, on every plan.
- Support page: a help page with Ask, popular questions and Help, at an address like
yoursite.com/help. Support Agents only.
Support Agents have all three, and Expert Twins the Bubble and the Bar. A Team Agent answers on Your page on hiy.ai.
Open a form
In Channels, press Settings or Install on the Web chat tile. The menu beside it lists Bubble, Bar and Support page.
The Agent menu at the top switches between your agents that have this form.
Style, Install and Activity.
Who can open it, and where
Install starts with two settings that belong to the agent, so every form shares them:
- Who can open it, for a Support Agent: Anyone on your sites lets visitors on your listed websites in with no code on your server; Signed-in users lets in only the visitors your server signs in (Bubble).
- Allowed websites: up to 20 sites that may show your agent.
yoursite.comcovers its subdomains too.
Below them are Your snippet and Websites: every site where hiy has seen this form, each with the agent that answers there.
Move a website to another agent
Under Websites, press the agent under Answered by and pick another in Who answers here?. hiy checks the move first, offers to allow the site for the new agent, and moves it with no new snippet. Only an owner or admin can.
Is it live?
Live means hiy has seen this form load on a website, or a visitor chat there, in the last 30 days. Not seen lately means it was seen before, but not since. Needs setup only means nobody has opened it yet. To look now, enter a page under Check now: hiy opens that one page and says whether your snippet is on it.
The Activity tab shows the form’s status, its conversations this week and how many were handed over, the websites it was seen on, and any website that moved to another agent.
Good to know
- Web chat is part of the new Channels layout, rolling out to workspaces in turn.
- After you change the Bubble’s colour, corner, name or Light or dark, copy the snippet again: the launcher reads them from it.
- A website moved to another agent keeps working with the snippet already on it.
- Your agent’s words, sources and handover are the same in every form; only the look and layout change.