Follow-up requests
Optionally, your twin can invite visitors to leave contact details so you can reply personally. It's off by default — collecting someone's details is your decision, not ours.
Configure it in Voice & rules → Follow-up requests.
When it asks
- Never — your twin only ever chats.
- After a few messages — once a conversation is genuinely going.
- When it can't answer — the moment someone most wants a human, and the highest-intent moment in any conversation.
- Both — whichever comes first.
What it asks for
Name, email, and/or phone. At least one way to actually reach the person is always kept, and the card only ever collects the fields you chose — nothing else is stored, even if a request tries.
It's never a gate
The card is dismissible, and the conversation carries on either way. Visitors are told plainly that the details are only used to reply. A twin that holds answers hostage for an email address isn't the product we're building.
Where they land
The People tab: who asked, what they were asking about at the time, and when. Export the list as CSV, or delete anyone from it — it's your list.