Email notifications
A summary of what your twin has been doing, plus optional alerts the moment something needs you. All of it is configurable and all of it can be switched off, in Voice & rules → Email notifications.
Summary email
Off, daily, or weekly. It leads with what actually happened for you:
- Follow-ups — how many people asked you to get back to them. When there are any, the email's button opens People rather than the dashboard, because that's where you reply.
- Booking-link opens — how many conversations opened your booking link.
- Clicks from your answers — how many times someone followed one of your own links out of an answer.
Then the activity: conversations, messages answered, your most-asked questions, and anything waiting for you to answer. It closes with a quiet since you started line, so a slow week still shows what your twin has done overall.
Use See what it looks like to preview your digest, with your real data, before you turn it on. If a week was quiet the email says so plainly rather than padding it out.
What a booking click means
hiy counts that someone opened your booking link from an answer. It cannot see whether they went on to book, and it will never say they did. For the same reason, a count of clicks is reported as clicks — never as a number of people. Where we can tell how many separate conversations were involved, we say that instead.
We recognise the common scheduling links. If yours isn't being counted, tell us — the alternative is guessing, and a number you can't trust is worse than no number.
What's on which plan
The counts arrive on every plan. Founding names the links behind them and the questions that brought those people in. Citations, honest "I don't know" answers, the AI label and your report link are never part of a plan — see The hiy.ai credit.
If nobody left their details
When your twin had conversations but nobody left details and follow-up requests are switched off, the email says so and links you to the setting. It's a setting, not a verdict on your week — see Follow-up requests.
Instant alerts
Two, independently switchable:
- Someone leaves their details — so you can follow up while they're still interested.
- Your twin couldn't answer something — every honest "I don't know" lands in your inbox, if you want that.
One exception is deliberate: when a support twin hands a conversation to you — a visitor left their email because it couldn't answer — that email is always sent, whatever the toggles say. Someone is stuck right now, and a switched-off notification must never hide them.
Every kind of twin
Support and team twins send the same digest, framed for what they are — a support twin's summary talks about your product's twin, not about you, and skips links that only make sense for a public page.
Where they go
Your account email by default, or any address you set. Every email links straight back to these settings, so turning them off is always one click from the message itself.