Email notifications

A summary of what your twin has been doing, plus optional alerts the moment something needs you. All of it is configurable and all of it can be switched off, in Voice & rules → Email notifications.

Summary email#

Off, daily, or weekly. It reports conversations, messages answered, new people, your most-asked questions, and anything waiting for you to answer.

Use See what it looks like to preview your digest, with your real data, before you turn it on. If a week was quiet the email says so plainly rather than padding it out.

Instant alerts#

Two, independently switchable:

• Someone leaves their details — so you can follow up while they're still interested.
• Your twin couldn't answer something — every honest "I don't know" lands in your inbox, if you want that.

One exception is deliberate: when a support twin hands a conversation to you — a visitor left their email because it couldn't answer — that email is always sent, whatever the toggles say. Someone is stuck right now, and a switched-off notification must never hide them.

Every kind of twin#

Support and team twins send the same digest, framed for what they are — a support twin's summary talks about your product's twin, not about you, and skips links that only make sense for a public page.

Where they go#

Your account email by default, or any address you set. Every email links straight back to these settings, so turning them off is always one click from the message itself.