Install on Google Tag Manager
Add your snippet as a Custom HTML tag on all pages, and Tag Manager adds your agent’s chat to every page.
Put it on your site
Copy your snippet
In Channels, open Chat widget, press Install on your agent’s row, then Copy snippet. Where to paste under it shows these steps when your site runs on Google Tag Manager.
Open your container
At tagmanager.google.com, open the container your site loads.
New tag, Custom HTML
Open Tags, then New, then Tag Configuration, then Custom HTML.
Paste, trigger All Pages
Paste your snippet; under Triggering choose All Pages.
Submit and publish
Press Submit, then publish. Use Preview first to see it on your site.
Good to know
- Tag Manager adds the snippet after the page loads, so Check now may say it isn’t in the page’s HTML; open the chat on your site once and it shows as Live.
- Use Preview in Tag Manager first to see it on your site.
- A Support Agent shows here when Who can open it is Anyone on your sites: Google Tag Manager can’t run the code signed-in visitors need. Open on your site