Connect Intercom
Connect Intercom once for the whole workspace. Your agent can then open a ticket each time it hands a chat to a person.
Connect Intercom
In Intercom’s Developer Hub, open your app (create one for your workspace if you have none), then go to Configure › Authentication and copy the access token. Intercom’s guide has the detail.
Press Connect Intercom in Integrations and paste it into Access token. hiy checks it before it saves.
Open the agent’s Settings › Handover and switch on Ticket on handover.
Tip
Good to know
- hiy checks the connection once a day. If Intercom stops accepting it, owners and admins get one email.
- Reconnect keeps each agent’s ticket switch and your actions.
- The same connection can import your help centre.
Related
Connect your helpdesk, Slack and Stripe once, and let your agents use them.
When your agent hands a chat to a person, who it reaches, and when it does so by itself.
Import the published articles of your Zendesk or Intercom help centre by section, with the connection you already have. Restricted articles stay for Team agents.