Install on Shopify
Paste your snippet into your theme’s theme.liquid, and your agent’s chat shows on every page.
Put it on your site
Copy your snippet
In Channels, open Chat widget, press Install on your agent’s row, then Copy snippet. Where to paste under it shows these steps when your site runs on Shopify.
Open Edit code
In Online Store, press … beside your theme, then Edit code. Duplicate the theme first to keep a copy.
Open theme.liquid
It’s under Layout, and every store page uses it.
Paste near the end
Paste the snippet just above the closing </body> tag.
Save
Press Save. Checkout pages don’t use this file, so the chat doesn’t show there.
Good to know
- Duplicate your theme first, so you have a copy to go back to.
- Checkout pages don’t use
theme.liquid, so the chat doesn’t show there. - A trial of a paid theme can’t be edited until you buy it.
- A Support Agent shows here when Who can open it is Anyone on your sites: Shopify can’t run the code signed-in visitors need. Open on your site