Connect Zendesk
Connect Zendesk once for the whole workspace. Your agent can then open a ticket each time it hands a chat to a person.
Connect Zendesk
In Zendesk, open Admin Center › Apps and integrations › APIs › API tokens and press Add API token. Copy the token, because Zendesk shows it once. Token access must be on; Zendesk’s guide says how.
Press Connect Zendesk in Integrations. Type your Subdomain (the part before .zendesk.com), the Agent email the token belongs to and the API token. hiy checks them before it saves.
Open the agent’s Settings › Handover and switch on Ticket on handover.
Tip
Good to know
- Use a dedicated Zendesk agent for hiy. It must also be able to read your Help Center if you import it.
- hiy checks the connection once a day. If Zendesk stops accepting it, owners and admins get one email.
- Reconnect keeps each agent’s ticket switch and your actions.
Related
Connect your helpdesk, Slack and Stripe once, and let your agents use them.
When your agent hands a chat to a person, who it reaches, and when it does so by itself.
Import the published articles of your Zendesk or Intercom help centre by section, with the connection you already have. Restricted articles stay for Team agents.