Slack
Your agent can answer in Slack: in direct messages to the app, and when someone @mentions it in a channel. Connect Slack once, in Channels › Slack.
Connect Slack
Open Channels › Slack
Press Connect Slack on the Slack tile in Channels. Only an owner or admin can connect it.
Add to Slack
Press Add to Slack and approve hiy in Slack. One Slack workspace answers for one hiy workspace.
Choose the agent
Under Answering agent, pick who answers. Support Agents and Team Agents can; Expert Twins don’t answer in Slack.
Try it
Send the app a direct message, or @mention it in a channel, then press Check again.
Connection
Connection says whether Slack is working and when it last answered. Reconnect Slack adds it to the same workspace again and keeps your answering agent. Disconnect… stops it.
Good to know
- Slack in Channels is part of the new Channels layout, rolling out; until then you connect it in Integrations.
- If another hiy workspace already has your Slack workspace, disconnect it there first.
- A person on your team can take over a Slack thread from the Inbox. The agent stays quiet there until they hand back.
- If Slack is slow to take a reply, hiy tries again for up to 10 minutes, then drops it rather than post a stale answer.