Early Access
The first 100 workspaces get their first month of hiy free. That month is Early Access: 30 days on limits of its own, no card, and then Founding Creator at $49 a month — your Early Access rate, locked for as long as you stay.
Your twin and a Support or Team Agent can both run on it, and they share one pool: every limit on this page is for the whole workspace, not for each agent.
Claiming a spot
A spot is claimed with a code, in the claim pop-up. There are two kinds:
| Code | Where it comes from |
|---|---|
| The public code | While spots are open, Claim your spot on the homepage and the pricing page opens the pop-up with it already filled in. Sign in first if you're asked to; the pop-up is waiting when you're back. On Free, the same offer sits in Plan and usage on your Dashboard. |
| A reserved code | One we sent you. Type it over the public one. It works even after the public spots have gone — once the banner and card stop showing, Enter a code in Settings → Plan & billing opens the same pop-up. |
A valid code takes the spot at once. The clock doesn't start yet: you stay on Free until you make your first agent, so setting up never spends your month.
| Your workspace | Can it claim? |
|---|---|
| On Free, and never on a paid plan | Yes |
| In a Founding trial | Once the trial ends |
| On a paid plan now or before, or on a plan hiy set up | No |
| Holding more than 2 agents | After deleting down to 2 |
| Claimed before | No — Early Access is once per workspace |
A spot that's claimed and never used may be released, so someone else can have it.
How the month runs
The spot is yours. Nothing else changes until you make an agent.
Any kind — your twin, a Support Agent or a Team Agent — and the 30 days start. If the workspace already had an agent when you claimed, they started at the claim. Plan and usage on your Dashboard shows the days left, the exact end, and four meters: training words, conversations, sources and website.
We email you once, and a banner on your Dashboard says when chat and training pause and how to carry on.
The workspace is Paused at the time on your card. Nothing is deleted — see When Early Access ends.
What's included
| Early Access | |
|---|---|
| Length | 30 days from your first agent |
| Agents | 2 in all, at most 1 of them a Support or Team Agent |
| Training words | 250,000 for the whole workspace — every agent and the Knowledge Hub together |
| Sources | 20, counted the same way |
| Conversations | 1,000 over the 30 days, across all your agents |
| Websites | 1 |
| Team seats | 2, you included |
| Trains | 30 a month |
| Website re-reads | One every 7 days, per site |
| Card | Not needed |
It includes the chat bubble and the inline embed, and full conversation insights. The "Powered by hiy.ai" credit stays on, and laid-out answers and Connections come with Founding.
What counts:
- A conversation is one visitor's chat. After 30 minutes of quiet, their next message starts a new one. Your Sandbox and previews never count.
- Words and sources are the material your agents answer from. A source used by two agents counts once. Anything held back or removed doesn't count.
At each limit
A full meter stops the next thing, never what you already have.
| When this is full | What happens |
|---|---|
| Training words | New material is refused, with the reason. Everything already trained keeps answering. |
| Sources | Adding one is refused. Remove or hold back a source to make room — that is never blocked. |
| Conversations | Your agents tell new visitors they can't take a conversation right now, and offer your contact form wherever you collect one. A conversation already under way carries on. |
| Website | A page from a second website is refused. YouTube and LinkedIn links aren't websites, so they don't use it. To switch sites, remove the first one. |
| Agents | A new agent is refused until you delete one. |
| Team seats | A new invitation is refused. |
| Trains | Learning pauses until the month turns over, as on every plan — see Training. |
| Website re-reads | The button says when the next one is available — see Syncing a website. |
When paid plans are open, a full meter also opens the way on: from Plan and usage you can continue on Founding straight away rather than wait for the end.
When Early Access ends
At the end time on your card the workspace is Paused. It never drops to Free.
| Paused stops | Paused keeps |
|---|---|
| Chat, for visitors and in your Sandbox. Your widget still loads and tells visitors it can't take a conversation right now. | Your agents, their knowledge and every conversation |
| Training, pressed or overnight | Your Dashboard, Activity and Insights |
| Adding knowledge, and new agents | Your People list and your export |
| Removing: you can still delete or hold back a source, and a train that only takes things out still runs |
We write once, about a week before — see Email notifications.
Continuing on Founding
Note
Add a card from Plan and usage or Settings → Plan & billing. It is $49 a month, locked for as long as you stay: when Founding's list price rises to $79, yours doesn't. Founding's limits apply from the day you add the card, and the Early Access card goes away.
| When you add the card | When you're charged |
|---|---|
| In the last week, more than two days before the end | Not until Early Access ends — the first charge is on its end date |
| Closer to the end, after it, or while it's paused | That day |
| Earlier, because a meter is full | That day |
The line under the button says which applies: Nothing is charged until … or Charged today — and, while the month is still running, it names the free days you give up by continuing now.
| If | Then |
|---|---|
| The first charge doesn't go through | Chat and training pause until it does. Update your card in Settings → Plan & billing. |
| You cancel before the first charge | Founding ends on that date with nothing charged, and the workspace is Paused after it. |
Other reasons it pauses
Paused can arrive before the end too. The card says which it is:
| The card says | What lifts it |
|---|---|
| Early Access has ended | Continuing on Founding. |
| Early Access is paused | hiy has paused Early Access for your workspace, or for everyone on it. There's nothing you need to do: it lifts when we resume it, or when you continue on Founding. Your end date doesn't move. |
| This workspace is on hold | Only hiy lifts a hold — a payment alone won't. Ask us about it. |
| Your first payment didn't go through | The payment going through. |